1. When this policy applies
This policy applies only to products clearly sold as recurring subscriptions or automatically renewing access. One-time purchases do not renew and are governed by our Refund Policy.
2. Subscription disclosure
Before subscription enrollment, the product page or checkout will identify the recurring price, currency, billing frequency, renewal terms, any trial or introductory period, and the available cancellation method. A subscription begins only after affirmative authorization.
3. How to cancel
You may cancel through the account or customer portal when that option is available. You may also email veneza@venezadigital.fun from the address used for the purchase with the subject line “Cancel Subscription.” Include your full name and order or subscription reference.
The time we receive a valid cancellation request determines whether it was submitted before the next scheduled renewal. We will not require a telephone call as the only cancellation method.
4. Effective date and access
Unless the product page states otherwise, cancellation becomes effective at the end of the current paid billing period. You retain access until that date and will not be charged for a later renewal. If local law requires immediate termination or another remedy, we will comply.
5. Refunds after cancellation
Cancellation and refund are separate actions. Cancelling stops future billing but does not automatically refund an amount already charged. Eligibility for an initial purchase or renewal refund is explained in our Refund Policy.
6. Trials and promotional periods
If a subscription includes a trial or introductory price, the checkout will disclose when the trial or promotion ends, the amount and frequency of later charges, and how to cancel. To avoid the first paid or higher-priced renewal, cancel before the disclosed renewal time.
7. Confirmation
We will provide cancellation confirmation by email or through the applicable customer portal. Keep this confirmation for your records. If you receive a charge after a confirmed cancellation effective date, contact us promptly.
8. Cancellation by Veneza Digital
We may cancel or suspend a subscription for nonpayment, fraud, unlawful activity, serious misuse, security threats, or a material breach of our Terms. If we discontinue a prepaid service for reasons unrelated to customer breach, we will provide an appropriate remedy for the unused period as required by law.
9. Contact
For cancellation assistance, email veneza@venezadigital.fun or use our Contact page.