Contact channels
For the fastest order assistance, contact us from the same email address used at checkout.
What we can help with
- Questions about a digital product or web application.
- Missing delivery emails, expired links, or login difficulties.
- Billing questions, duplicate charges, and payment identification.
- Refund eligibility and request status.
- Subscription cancellation and renewal questions.
- Privacy rights, data access, correction, or deletion requests.
- Good-faith intellectual property notices.
Information to include
For a purchase-related request, include your full name, order email, purchase date, product name, amount and currency, and order or transaction reference. A brief description of the problem will help us respond efficiently.
For your security, never send a complete card number, card security code, password, or government identification document in an ordinary email. We will request secure verification only when reasonably necessary.
Corporate address
Veneza Solucoes Digitais LTDA
Rua Sta Cruz, 2187
Sala 10 Cxpst 1589
Vila Mariana
São Paulo – SP, 04121-002
Brazil
This is the company’s registered correspondence address. Products and customer support are provided digitally.
Policy-specific requests
- Refunds: review the Refund Policy.
- Subscriptions: review the Cancellation Policy.
- Missing access: review the Digital Delivery Policy.
- Personal information: review the Privacy Policy.
If you do not recognize a payment, contact us with the date, amount, currency, card brand, and final four digits only. We will help locate the transaction without asking you to send complete card details.