1. Delivery methods
Depending on the product, delivery may occur through:
- A download link sent to the email used at checkout.
- Login instructions for a secure member area.
- An individual account for a browser-based application.
- A confirmation page containing access instructions.
The applicable method is identified on the product page, at checkout, or in the order confirmation.
2. Delivery time
Access is normally generated immediately and usually arrives within 15 minutes after payment confirmation. Fraud screening, payment review, email-provider delays, or technical maintenance may extend delivery. Unless a different timeline is disclosed before purchase, access should be delivered within 24 hours after confirmed payment.
3. Customer responsibilities
You must provide a complete and accurate email address, maintain access to that inbox, check spam or promotional folders, and use a compatible device and internet connection. If you entered the wrong email address, contact us so we can verify the order and update delivery details.
4. Access period
Access may be permanent for the supported life of a downloadable product, limited to a stated period, or active while a subscription remains paid. The exact access period is disclosed on the applicable product page or checkout. “Lifetime” access, if expressly offered, refers to the supported commercial life of that product rather than the lifetime of an individual.
5. Download and account limits
Download links and accounts are intended for the purchaser’s personal use. Reasonable security controls may limit repeated downloads, simultaneous sessions, credential sharing, automated access, or activity suggesting fraud or unauthorized distribution.
6. Missing access
If access has not arrived within 24 hours after payment confirmation:
- Confirm that the payment was completed and not merely authorized or pending.
- Check spam, junk, and promotional folders.
- Search your inbox for “Veneza Digital.”
- Email veneza@venezadigital.fun with your name, order email, payment date, product name, and order reference.
Never send a complete payment card number or security code.
7. Technical problems
When a download is corrupted, a link has expired, or an account cannot be accessed, we will take reasonable steps to restore access or provide a replacement. Material unresolved delivery problems may qualify for a remedy under our Refund Policy and applicable law.
8. Contact
Delivery support is available at veneza@venezadigital.fun and on our Contact page.