1. Scope
This policy applies to digital products, time-limited licenses, and subscriptions sold directly by Veneza Solucoes Digitais LTDA. It does not limit any non-waivable rights available under the consumer laws that apply to you.
2. Initial purchases
You may request a refund within 14 calendar days after an initial purchase unless a longer refund or guarantee period was clearly displayed on the product page or checkout. When a longer period was offered, that longer period applies to the purchase.
Accessing a digital product does not by itself prevent you from contacting us. However, statutory withdrawal rights for immediately supplied digital content may differ by country and may depend on the consent presented at checkout.
3. Subscription renewals
Cancellation prevents future renewals but does not automatically refund a completed charge. You may request review of a recurring renewal charge within 7 calendar days after that charge. We will consider account use after renewal, technical issues, duplicate billing, and applicable law.
4. Delivery or technical problems
If access is not delivered, a file is materially defective, or an application does not provide the functionality described at purchase, contact us so we can restore access, replace the file, correct the issue, or provide another remedy. If we cannot resolve a material problem within a reasonable period, a refund may be issued as required by law.
5. Duplicate or unauthorized charges
Report a duplicate or unrecognized charge promptly. We may request the order email, date, amount, and the final four digits or brand of the payment method. Never send a complete card number or security code by email.
6. How to request a refund
- Email veneza@venezadigital.fun from the address used for the order.
- Use the subject line “Refund Request.”
- Include your full name, order number or payment reference, purchase date, and product name.
- Briefly describe any access, billing, or technical issue so we can locate and resolve the request efficiently.
We aim to acknowledge requests within 2 business days. We may verify identity or transaction ownership before issuing a refund.
7. Requests outside the applicable period
After the applicable refund period, change-of-mind requests may be declined. This does not affect remedies for unauthorized charges, duplicate billing, non-delivery, material product defects, misdescription, or other rights that cannot be excluded by law.
8. Refund method and timing
Approved refunds are returned to the original payment method. We normally submit an approved refund within 5 business days. Banks and card issuers may require an additional 5 to 10 business days, or longer in some countries, to display the credit.
Currency conversion differences, bank fees, or exchange-rate changes are controlled by the customer’s financial institution and may affect the final credited amount.
9. Chargebacks
Please contact us before opening a payment dispute whenever possible. This gives us the opportunity to identify the transaction and resolve a valid delivery, cancellation, or billing issue directly. Nothing here prevents you from exercising rights provided by your bank or applicable law.
10. Contact
Refund requests and questions should be sent to veneza@venezadigital.fun. You can also visit our Contact page.