1. Who controls your information
Veneza Solucoes Digitais LTDA, CNPJ 53.264.863/0001-32, is the controller of personal information collected through our websites, digital products, customer support, and applications, except where a third party acts as an independent controller under its own privacy notice.
2. Information we collect
| Category | Examples |
|---|---|
| Identification and contact | Name, email address, telephone number, country, and billing address. |
| Order and account | Products purchased, order references, subscription status, account credentials, access history, and support communications. |
| Payment-related | Payment status, transaction amount, currency, card brand, and limited payment metadata provided by the processor. We do not receive or store full card numbers or security codes. |
| Device and usage | IP address, browser, device type, timestamps, pages viewed, interactions, approximate location, cookie identifiers, and security logs. |
| Preferences | Language, communication choices, cookie selections, and marketing consent. |
We collect information directly from you, automatically from your device, and from service providers involved in payments, delivery, analytics, security, or customer support.
3. Why we use personal information
- To process orders and provide product or application access.
- To create and manage customer accounts.
- To send transactional messages, receipts, access instructions, and service notices.
- To provide support, refunds, cancellations, and dispute assistance.
- To protect transactions, users, and systems against fraud, abuse, and security threats.
- To maintain, troubleshoot, and improve our products and websites.
- To comply with tax, accounting, payment-network, consumer-protection, and legal obligations.
- To send marketing communications where you have consented or where otherwise permitted by law.
4. Legal bases
Depending on your location and the activity involved, we process information because it is necessary to perform a contract, comply with legal obligations, pursue legitimate interests such as security and service improvement, establish or defend legal claims, or act with your consent. You may withdraw consent at any time without affecting earlier lawful processing.
5. Payments
Payment information is submitted to authorized checkout and payment providers, which may include Stripe and other service providers identified during checkout. Those providers process payment data under their own privacy notices and security requirements. We receive only the information needed to confirm, reconcile, support, refund, or investigate the transaction.
6. When we share information
We may share necessary information with contracted providers supporting:
- Payment processing, fraud prevention, and checkout operation.
- Website and application hosting, cloud storage, and cybersecurity.
- Email delivery, customer support, and account authentication.
- Analytics and advertising, subject to applicable consent and opt-out requirements.
- Accounting, legal compliance, and professional advice.
We may also disclose information when required by law, to protect legal rights and safety, or as part of a merger, acquisition, or business reorganization subject to appropriate safeguards.
7. Cookies and similar technologies
We use or may use cookies and similar technologies for essential operation, security, preferences, analytics, and advertising. Where required, non-essential technologies are used only after consent. Details are available in our Cookie Policy.
8. International data transfers
Our service providers may process information in Brazil, the United States, or other countries. When required, we use contractual, organizational, or legal safeguards intended to protect information transferred internationally.
9. Data retention
We retain personal information only for as long as reasonably necessary for the purposes described here, including active account access, customer support, fraud prevention, tax and accounting records, legal claims, and mandatory retention periods. When information is no longer needed, we delete, anonymize, or securely restrict it.
10. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. No online system is completely secure, so customers should use unique passwords and notify us promptly about suspected unauthorized access.
11. Your privacy rights
Depending on applicable law, including Brazil’s LGPD, European data protection laws, and U.S. state privacy laws, you may have the right to:
- Confirm whether we process your information and request access.
- Correct inaccurate or incomplete information.
- Request deletion, anonymization, restriction, or portability where applicable.
- Object to certain processing or withdraw consent.
- Request information about service providers and international transfers.
- Opt out of certain targeted advertising, sale, or sharing as those terms are defined by applicable law.
- Appeal an applicable privacy decision and receive equal service without unlawful discrimination.
We do not sell personal information for monetary consideration. If technology used on a future page qualifies as “sharing” for targeted advertising under applicable U.S. privacy law, eligible users may opt out by contacting us or using an available preference control.
12. Children’s information
Our products are intended for adults. We do not knowingly collect personal information from children under 13, and purchases or subscriptions require a person who is at least 18 years old. If you believe a child provided information to us, please contact us.
13. Marketing choices
You may unsubscribe from marketing emails using the link in the message or by contacting us. Transactional communications about purchases, security, access, or policy changes may still be sent when necessary.
14. Updates and contact
We may update this policy when our practices, providers, products, or legal obligations change. The current version will remain posted with its effective date.
Privacy requests may be sent to veneza@venezadigital.fun. You may also write to: Rua Sta Cruz, 2187, Sala 10 Cxpst 1589, Vila Mariana, São Paulo – SP, 04121-002, Brazil.